To reduce the chance of ESD damage, work over a noncarpeted floor using a static dissipative work surface (such as a conductive foam pad) and wear an ESD wrist strap connected to a grounded surface. Learn more​, Finding your Serial Number The retaining clips on the ends of the socket lock into place when the memory module is properly seated. {{#if (eq ../this.length 3)}}. If the computer does not start and opens to the. Please try again shortly. If the computer does not start, continue with these steps. Select the quick option to remove your personal files. © Copyright 2020 HP Development Company, L.P. Plug the power cable back into the computer. Javascript is disabled in this browser. Do not use a power strip, surge protector, or secondary power source. Finding your Product Number. For more information on how to resolve no boot and power issues, go to the following HP support documents: {{#each this}} If the computer still does not start and exhibits the same problem, continue troubleshooting. Find the data cable connection on the motherboard. HP can identify most HP products and recommend possible solutions. This should open a HP Startup Menu - Choose F2 to open System Diagnostics. Disconnect, and then reconnect the data cable from the socket on the motherboard. Step 2: Perform a hard reset. We apologize for this inconvenience and are addressing the issue. If a component fails a test, write down the failure ID (24-digit code) and contact. Be careful not to slide skin along any interior metal edge of the computer. See your browser's documentation for specific instructions. Some features of the tool may not be available at this time. Damaged components, like the AC adapter or the pin in the power connector, might require an HP-certified repair. If the startup problem still exists, continue with the next step. If the issue is solved, troubleshooting is complete. Remove and reseat the memory modules in the computer. Replace each memory module by aligning the memory module so the small notches on the lower edge line up with the tab on the socket. Determine the adapter wattage by looking near the bottom of the adapter. Click here, Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Try to start the computer. If the computer starts and opens Windows, you are done. For more information about System Restore, go to. After you have removed all discs and devices, turn on the computer. Use the following steps to perform a hard reset on notebooks with removable batteries. Make sure the issue is not hardware related by performing diagnostic tests. In the Computer Setup window, Use the arrow keys to select the. Learn more​, Finding your Serial Number Try our automated HP Audio check! Push straight down on the top ends of the memory module until the memory module is fully seated in the socket. -, Include keywords along with product name. Disconnect the mouse and keyboard, and then restart the computer. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. If the hard drive is detected in the BIOS but the computer does not start, go to: If the steps in this document have not resolved the startup problem, use Microsoft System Restore to reset the computer to its original factory shipped state. Make a note of the cable locations. © Copyright 2020 HP Development Company, L.P. Your session on HP Customer Support has timed out. This document provides possible solutions to many common computer startup issues. - Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off) - Power the computer back on. If the lamp or device does not work, keep testing wall outlets until you find one that works, and then continue with these steps. The Virtual Agent is currently unavailable. Remove any screws that secure the panel to the computer. Wait for Windows to open, and then follow any on-screen instructions. If Windows does not open, go to, See the list of error messages and solutions. Do not continue if you have important files on the hard drive that have not been backed up. If the computer starts, troubleshooting is complete. Reconnect the power cord, and then turn on the computer. Find the power cable connected to the hard drive. If the computer starts, troubleshooting is complete. This document provides advanced troubleshooting procedures for computers with startup issues. Remove any screws that hold the hard drive to the chassis. This page requires Javascript. A [software component] will damage your computer message displays when printing or while installing - Click Here. Disconnect the power cord from the back of the computer. The memory modules pop up slightly out of the socket. The edges of metal panels can cut skin. HP can identify most HP products and recommend possible solutions. If a component fails a test, write down the failure ID (24-digit code) and contact. Remove the battery from the battery compartment. The designated button combination varies by model and production date. Beep sounds occur when a key on the keyboard is stuck, a memory DIMM or hard drive cable is not seated properly, or a component on the motherboard has failed. Remove the power cord from the AC power adapter for 5 to10 seconds, and then reconnect the power cord to the AC power adapter making sure the AC cable fits tightly into the AC power adapter inlet. Please wait while we gather your contact options. If you cannot find a solution, contact HP Support for further assistance or to have the computer serviced. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". Click here, Connect with HP support faster, manage all of your devices in one place, view warranty information and more. If the hard drive is still not detected in the BIOS, replace the hard drive. Plug a lamp or device you know to be working into the same wall outlet you plan to use for the AC power adapter. Javascript is disabled in this browser. If a startup menu opens, use the arrow keys to select. With the power off and the power cord disconnected, press the. This product contains components that can be damaged by electrostatic discharge (ESD). Finding your Product Number. Please wait while we gather your contact options. If the computer does not turn on, the AC power adapter might be defective. If you have a different AC power adapter or power pack that is designed for the computer, connect it to the computer. If no system component failed, continue with these steps. Plug the AC adapter back into the computer, but do not connect any of the peripheral devices. If the previous step does not work, refer to the User Guide for your specific model, or check the table of models listed in. Follow the on-screen instructions to perform System Test >> … Check the box, cord, pins, and plugs for damage. Find a symptom in the following list that matches your computer's condition. Audio or sound issues? Continue with these steps. Some features of the tool may not be available at this time. If the app is not installed on your computer, download the latest version from the. Use one of the following sets of steps to hard reset your computer: Turn off the computer. Confirm the AC power adapter is a genuine HP part. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update".